EvoRummy is committed to providing a transparent and fair approach to payment disputes. This policy outlines our processes for handling chargebacks, prevention measures, and consequences.
A chargeback occurs when a player disputes a transaction made on their account and requests their bank or payment provider to reverse the payment. This is typically initiated when a cardholder claims that a transaction was fraudulent or made without their authorization.
Chargebacks are a protection mechanism provided by card issuers but should only be used as a last resort after attempting to resolve issues directly with EvoRummy.
Before initiating a chargeback, we strongly encourage you to contact our customer support team to address any issues or concerns. Many payment disputes can be resolved quickly and efficiently through our support channels.
Chargebacks are only applicable for unauthorized transactions or technical errors. Players are encouraged to contact EvoRummy's support team to resolve any issues before initiating a chargeback.
The following are not considered valid reasons for initiating a chargeback:
These matters should be addressed through our customer support channels rather than through your financial institution.
If you believe you have a legitimate reason for a chargeback, please follow this process:
Players must notify EvoRummy within 7 days of the transaction in question. This allows us to investigate and potentially resolve the issue without involving financial institutions.
Provide all relevant details, including transaction ID, date, and reason for the dispute. The more information you can provide, the more efficiently we can address your concern.
EvoRummy will investigate the claim and respond within 10 business days. During this time, we may request additional information or clarification.
A decision will be communicated to the player along with appropriate actions. If your claim is valid, we will process the refund immediately.
To initiate a dispute, please contact our support team at contact@evorummygames.com with the subject line "Payment Dispute" and include all relevant information about the transaction.
EvoRummy takes all payment disputes seriously and will handle each case with thorough investigation.
If the chargeback is deemed valid after our investigation:
If a chargeback is found to be invalid or fraudulent, several consequences may follow:
EvoRummy takes fraudulent chargebacks very seriously as they constitute an attempt to obtain services without payment, which is a form of fraud.
We maintain detailed transaction records and will use these to defend against illegitimate chargebacks.
We encourage all players to follow these best practices to prevent unauthorized transactions and avoid the need for chargebacks:
Only make transactions on secure, private networks - avoid public Wi-Fi when making payments or accessing your EvoRummy account.
Never share your account credentials or payment details with anyone. Use strong, unique passwords for your EvoRummy account.
Regularly check your transaction history and report unusual activity immediately. EvoRummy provides a detailed transaction history in your account.
Always reach out to our support team before contacting your bank about a transaction. Many issues can be resolved quickly without a formal dispute.
EvoRummy implements strict security measures to protect your payment information, but your vigilance is also essential in preventing unauthorized transactions.
EvoRummy maintains detailed records of all transactions to ensure transparency and provide evidence in case of disputes.
For every transaction on our platform, we record and securely store:
These records are used to verify the legitimacy of chargeback claims and may be shared with financial institutions during dispute investigations.
As a player, you have access to your complete transaction history through your account dashboard. We encourage you to review this regularly and contact us if you notice any discrepancies.
All transaction records are securely stored in compliance with data protection regulations. We implement industry-standard encryption and security measures to protect this sensitive information.
EvoRummy employs industry-leading security measures to ensure your payment data is protected at all times. Your transaction history is only accessible to authorized personnel for legitimate business purposes.
Our dedicated support team is available round the clock to assist you with any payment-related issues or concerns. Contact us immediately if you notice any unauthorized transactions or have questions about your payment history.