Frequently Asked Questions

Creating an account on EvoRummy is simple. Download our app or visit our website, click on the 'Register' or 'Sign Up' button, and follow the on-screen instructions. You'll need to provide basic information like your name, email address, and phone number. Once registered, you'll receive a verification code to validate your account.

Account verification is a mandatory step to ensure security. After registration, you'll receive a verification code via SMS or email. Enter this code in the verification field to complete the process. For additional verification, you may be required to submit KYC documents which include a valid government ID proof and address proof.

If you've forgotten your password, click on the 'Forgot Password' link on the login page. Enter your registered email address or phone number, and we'll send you a password reset link or OTP. Follow the instructions to create a new password. For security reasons, make sure your new password is strong and unique.

No, multiple accounts are strictly prohibited on EvoRummy. Each user is allowed only one account, and any attempt to create multiple accounts may result in permanent suspension from the platform. This policy is in place to ensure fair gameplay and maintain the integrity of our gaming environment.

The objective of Rummy is to arrange your cards into valid sets and sequences. A valid set consists of three or four cards of the same rank but different suits. A sequence is three or more consecutive cards of the same suit. Each player is dealt 13 cards, and you need to create valid combinations using these cards. For a detailed guide, visit our 'How to Play' section.

EvoRummy offers several popular Rummy variants including Points Rummy, Pool Rummy, and Deals Rummy. Each variant has its own unique rules and gameplay dynamics. Points Rummy is a fast-paced game where each point has a predetermined value, Pool Rummy has a fixed entry fee with eliminations based on points, and Deals Rummy is played for a fixed number of deals.

In Points Rummy, the first player to make a valid declaration wins, and points are calculated based on the opponent's unmatched cards. In Pool Rummy, players who reach the maximum points are eliminated, and the last player standing wins. In Deals Rummy, the player with the lowest cumulative points after a fixed number of deals wins the game.

If you lose connectivity during a game, our system will try to reconnect you automatically. You'll have a specific time window (usually 3 minutes) to rejoin the game. If you can't reconnect within this time, your hand may be auto-played or you might be considered to have dropped from the game, depending on the game format. It's always recommended to play with a stable internet connection.

EvoRummy accepts various payment methods including credit/debit cards, net banking, UPI, mobile wallets, and popular payment gateways. All transactions are secured with industry-standard encryption to ensure the safety of your financial information. We're continuously working to add more payment options for your convenience.

To withdraw your winnings, navigate to the 'Withdraw' section in your account. Enter the amount you wish to withdraw and select your preferred withdrawal method. Withdrawals are processed to the same account from which the deposit was made, as per regulatory requirements. The processing time typically ranges from 24-72 hours, depending on your bank and the withdrawal method.

Yes, there are minimum and maximum limits for both deposits and withdrawals. The minimum deposit amount is ₹100, while the maximum can vary based on the payment method. For withdrawals, the minimum amount is ₹200, and the maximum depends on your account verification status and withdrawal method. These limits are in place to ensure compliance with financial regulations.

Our refund policy is designed to be fair and transparent. Refunds are processed for failed transactions or in cases of technical errors. However, once chips are purchased and added to your account, they are non-refundable. If you believe you've been charged incorrectly, please contact our customer support with the transaction details for assistance.

For Android devices, you need Android 5.0 or higher. We recommend at least 2GB of RAM and 100MB of free storage space. For the web version, you need a modern browser like Chrome, Firefox, Safari, or Edge. A stable internet connection with at least 1 Mbps speed is recommended for smooth gameplay. For the best experience, we suggest playing on devices with a screen size of at least 4.5 inches.

You can download the EvoRummy app directly from our website or from the Google Play Store for Android devices. Visit the download page on our website or search for 'EvoRummy' in the Play Store. Click on the download/install button and follow the on-screen instructions. Once installed, open the app and log in with your account credentials or create a new account.

If you're experiencing lag or connectivity issues, first check your internet connection and try switching to a more stable network if possible. Close any background apps that might be consuming bandwidth. Clearing the app cache or restarting your device can also help. If the problem persists, try reinstalling the app. For persistent issues, contact our technical support team with details of your device and the problems you're facing.

Yes, we take the security of your personal and financial information very seriously. EvoRummy uses advanced encryption technologies and follows strict security protocols to protect your data. We are PCI DSS compliant for secure card transactions and never store your complete card details on our servers. We also have a robust privacy policy in place to ensure your information is handled responsibly.