At EvoRummy, we strive to provide a seamless gaming experience. However, we understand that there might be instances where refunds are necessary. This policy outlines our approach to refunds, cancellations, and account balance transfers.
EvoRummy strives to provide a fair and transparent gaming environment. We understand that sometimes issues may arise that require refunds. This policy explains our refund procedures, eligibility criteria, and processing timelines.
Please note that by using our platform, you acknowledge that you understand all game rules and mechanics. EvoRummy is not responsible for any losses incurred due to lack of playing skill or strategy.
Our refund policy is designed to address technical issues, payment problems, and accidental transactions. We evaluate each refund request on a case-by-case basis to ensure fairness to all users.
We implement measures to protect players from technical issues and payment errors.
Each refund request undergoes thorough verification to maintain platform integrity.
We aim to process all eligible refund requests within 7-10 business days.
We process refunds in specific circumstances where technical or payment issues have occurred. The following situations are eligible for refund consideration:
Please be aware that refunds for gameplay losses due to lack of skill, strategy, or understanding of game rules are not eligible for refunds.
Refunds will not be processed in the following circumstances:
If you encounter an issue that qualifies for a refund, please follow these steps to initiate a refund request:
To expedite your refund request, please include the following details in your email:
Our support team will acknowledge your request within 24-48 hours and begin the verification process. You may be asked to provide additional information to help us investigate your claim thoroughly.
EvoRummy allows players to transfer their account balance using our secure transfer system. This section outlines the process and requirements for balance transfers.
To transfer your account balance, please follow these steps:
Please note that all transfers are subject to verification and may take 1-3 business days to process. Minimum and maximum transfer limits may apply based on your account status and verification level.
To ensure security, we may require additional verification for balance transfers, including:
There may be circumstances where you need to cancel a transaction or request. This section outlines our cancellation policy and procedures.
To cancel a transaction, please follow these steps:
Transactions to deposit money to your EvoRummy account are processed through third-party payment gateways. EvoRummy is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of these third-party payment processors.
We reserve the right to cancel a transaction at any point according to our discretion. In such cases, if the payment was successful, the transaction will be reversed, and the money will be credited back to your original payment instrument.
For cancellations of transactions processed through third-party payment gateways, please be aware that:
We understand the importance of timely processing for refunds and cancellations. This section outlines our expected processing timelines based on payment methods.
Once your refund request is approved, the processing time depends on your original payment method:
Refunds will be sent to the card-issuing bank within five working days. Credit posting to your account depends on your bank's policies.
Refunds will be sent to your original account within three working days once requests are submitted to concerned institutions.
Refunds via bank transfer typically take 3-5 business days to process and may require additional verification.
Please note that while we strive to process all refunds as quickly as possible, the actual time for the funds to appear in your account depends on your financial institution's processing time, which is beyond our control.
You can check the status of your refund request by:
If you have questions about our refund policy or need to submit a refund request, please don't hesitate to contact our support team.
Our dedicated refund support team is available to assist you with any questions or concerns regarding refunds, cancellations, or balance transfers.
For faster processing, please provide all relevant transaction details when contacting our support team. This will help us address your request more efficiently.
NOVAFLUSH OPAL BLUE TECHNOLOGY PRIVATE LIMITED
Co DALJEET SINGH MOH-, GANESH GUNJ PURANPUR
Pooranpur, Pilibhit, Uttar Pradesh, India, 262122